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Terms and conditions

 

Introduction

At JB Fine Jewelers we prefer our relationship with our customers to be very transparent. For us there is nothing more precious than your trust and our long-term relationship. Before making any purchase, please go through the following points so that you know what to expect and where to go if you have any complaints.

Your use of the http://www.jbfinejewelers.com web site constitutes your agreement with the terms and conditions outlined herewith, and with any applicable laws. If there are any changes in the terms and conditions, immediately we update the same on the website.

 

Copyright and Trademark

All contents are protected by U.S. and international copyright, © 2015 JB Fine Jewelers. All rights reserved. All software and other technology components of this Web site are protected by U.S. and international copyright, © 1999-2006, GSI Commerce Solutions, Inc., an eBay company, or its affiliates and suppliers. All rights reserved.

JB Fine Jewelers and our  logo are the trademarks or service marks of JB Fine Jewelers. JB Fine Jewelers reserves all of its rights with regard to those marks and any other JB Fine Jewelers trademarks or service marks appearing on our website, catalogues, store leaflets or any other literature issued by our company. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

 

Site Use

This site and its contents are provided solely for personal and non-commercial use of the customer and for no other purpose. Any downloading or copying of the materials herein is permitted for personal, non-commercial use only.

No other individual other than the authorized personnel of JB Fine Jewelers are authorized to copy or download any of the materials listed on the website, catalogues, leaflets etc. Any such materials are not permitted to be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part without the prior written permission from JB Fine Jewelers.

 

Product Images

We have attempted our best to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, camera settings (while taking the picture of the product), surrounding lights and a few other factors, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor/ captured image’s specifications (while taking the picture of the product). Some photographs have been enlarged to show the details of the craftsmanship.

 

Pricing

We make every attempt to avoid errors in pricing and product information, however, if any human error occurs while calculating the making charges or taxes, we correct the same immediately. All prices listed on this site are in U.S. dollars.  You may find a difference in the prices which are listed on the website compared to the price of the same merchandise in stores. The whole idea of e-commerce is to cut the establishment costs and supply chain, warehousing costs. Hence we pass on the savings to our customers.

Prices are subject to change without notice. Final price will be mentioned at the time of checkout. Reason for this clause is that diamond prices rise every year and gold fluctuates a lot.

 

Links to other sites

JB Fine Jewelers does not make any representations or warranties about any other web site you may access through our web site. If there is a link to another web site, it is provided solely as a convenience to you. Hence these terms and conditions are not applicable to those linked websites.

 

Disclaimer

While using this site, you are solely responsible for the downloading any of its contents. JB Fine Jewelers is not responsible for any damage caused to your computer or handheld device while accessing or downloading any of the contents of this site.

We from our side have taken enough care to keep our website free from viruses, spywares, malwares etc. however we are not responsible for any malicious transmission which may happen in the internet or the intranet which you are using. Please protect your computer with sufficient anti-virus and firewalls to safeguard your data from any kind of damage.

 

Choice of Law

In an unlikely event of any disputes arising between you and our company, either for the usage of the website, our products, product delivery etc. then such disputes shall be resolved according to the laws of the State of Texas.

 

User Communications

Any message you send to us via email, postcard, letter, voice mail or other transmission methods relating to your use of this site shall be and remain the property of JB Fine Jewelers. If we use any of those contents for our promotional activities, then we will take your written permission before using your name and location.

Our customer service team uses your e-mails and voicemails for training and quality purposes. Our management team views them for resolving any disputes or mismatches. However you can be rest assured that we never sell or rent that data to any third parties.

 

Site Operator

JB Fine Jewelers of 3 Sugar Creek Center Blvd, # 100, Sugar Land, TX 77478 in collaboration with its third party service providers, operates this web site.

 

Shipping

We only Ship within North or main land. The shipping address cannot be changed under any circumstances, once the package is shipped out. UPS or Fedex or USPS will not be able to change the address even if we call them. The package can only be returned back to us. If you go to the UPS or Fedex or USPS station and show them your identification then the package will be delivered to you.

Please note, we require a proof of delivery (Adult signature) for all shipped orders. As these are expensive items, as per our company policy, we will not be able to ship any order with a ‘’no signature required’’ request.

Shipping rates and methods are dependent on the item(s) you purchase, destination of your order, and the shipping method you select. Your order must be received and your credit card must be authorized by 11:00 a.m. CST for your order to be processed on the same business day.

All items in stock will be shipped within 2 to 3 business  days. Out of stock items will be shipped in 5 to 7 business days.

Shipping of non-standard ring/bangle size: Please allow an additional 1-2 business days if you have requested for a ring/bangle in a non-standard size. Standard ring/bangle size information is located on the product page.

 

Returns and Exchange Policy

 

Customer Return and Exchange Policy

http://www.jbfinejewelers.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item as per our Guest Return and Exchange Policy.

 

- Returns and exchanges are permitted within 7 days from the purchase date for jewelery.

- The jewelry must be in good condition with all original certificates and accessories.

- All the merchandise must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as         applicable, must be included with the return or exchange of the jewelry.

- Returns or exchanges are not allowed on custom designed or customer requested size jewelery, class rings and engraved jewelry. Since we will not be able to       sell these items to any other customer, hence the exchange will not be allowed.

- We will return the amount of the purchase to the original purchaser upon producing original sales receipt.

- For Cash refunds over $200, it might take up to 21 days as the check is issued from the corporate office.

- We will credit the same account of the original purchaser from which the payment was made. If the payment was made through a credit card, then the same         one will be credited for the same amount of returned merchandise.

- Gift returns with receipt can only be exchanged or converted to a gift card or towards purchase of other online jewelry

- All the returns without a receipt can only be exchanged or converted to a gift card at the current price. No current promotional discount will   be applied to         them.

 

http://www.jbfinejewelers.com provides you with an easy method of returning an item:

 

Returns by Mail

 The items which are purchased online or ordered via telephone through our customer contact center can only be returned via mail.

You need to follow these basic steps while initiating a return process:

- In a rare occasion if you receive a defective piece, please contact our customer service center immediately at (832) 886-6860 for further assistance.

- Please read the information on your original packing slip. Enclose the original packing slip with the item.

- Pack the item securely in a tamper proof package. If possible, please use the original package. Please enclose the original or a copy of the   packing slip.

- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and the order number.

- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

- For the protection of the expensive merchandise, we recommend that you use a shipping method that provides insurance and tracking services from providers       such as UPS, FedEx, or USPS for your return. Please ship the return package to the address indicated on the packing slip: 3 Sugar Creek Center Blvd, # 100,         Sugar Land, TX 77478

- Please keep the Return Tracking Number from the package you are returning safely until the money is credited back to your account. You may even track your       return package to ensure that the package is returned to our distribution center safely.

- After we receive your returned product, it may take up to 30 days for us to issue the refund. The delay is caused as we need to check the metal and stones for   ensuring that they are the same ones as the original product. Refund will be credited to the same form of payment used   in your original purchase.

- All products must be returned in good condition, unworn and with paperwork (such as embellishments attached or diamond certificate) and accessories to ensure   a full credit. No modifications should have been done to any merchandise which will be returned to us.

- Handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item and report  the same within 24 hours of         receipt of the jewelry.

 

JB Fine Jewelers Lifetime Diamond Commitment

We at JB Fine Jewelers would love to see you enjoying the full beauty and brilliance of your diamond for a lifetime. If your diamond is chipped, broken or lost from its original setting, we will work with your insurance company, if an insurance claim is involved. We will provide all possible assistance, to help you in the event of claim